We pride ourselves on speed, but we never compromise on security. To protect our customers and prevent auto theft, Mobile Pit Crews strictly adheres to industry security protocols.

Before our technician can unlock your vehicle, you must agree to the following terms and be able to provide the required documentation on-site:

1. Proof of Identity — You must present a valid, government-issued photo ID (such as a Driver's License, State ID, or Passport) to the technician upon arrival.

2. Proof of Ownership — You must provide valid documentation proving you have the right to access the vehicle. Acceptable documents include a valid vehicle registration, an active auto insurance card, or the vehicle's title. The name on your proof of ownership must exactly match the name on your photo ID. If the documentation is locked inside the vehicle, you must agree to produce it immediately once the door is opened.

3. Right to Refuse Service — For your protection, if you cannot provide matching identification and proof of ownership, or if our technician cannot confidently verify your authorization to access the vehicle, Mobile Pit Crews is legally required to refuse service.

4. Liability Waiver — While we use professional, damage-free methods to open your vehicle, Mobile Pit Crews is not liable for any pre-existing damage to your locks, doors, weather stripping, or windows. By requesting this service, you authorize our technicians to perform the work and accept full responsibility for the vehicle.

5. Emergency Situations — If a child or pet is locked inside the vehicle, please notify our dispatch immediately so we can prioritize your call. Note: In life-threatening situations or extreme temperatures, we strongly advise calling 911 first. We may require the presence of local law enforcement or first responders for emergency unlocks.